FAQ

How to track my consignment?

In order to track the consignment visit www.occpllogistics.com, enter your AWB number and press enter.

 

How to book my consignment?

In order to book your consignment contact our representative on 9370321219

 

How long will it take for a reply to my registered complaint?

Our Customer Care Representative will help you out with this. Please Contact them on 9370321219

 

My booking is not being reflected on the website, what should I do?

Contact our Customer Care Representative on 9370321219

 

How does your pickup process work?

Contact our Customer Care Representative on 9370321219

 

Where should I register my complaint?

Click here to submit your complaint

 

How Long before I receive a reply after registering a complaint?

You will receive a call/msg regarding the feedback from our customer care department within 3 working days.

 

How long will the complaint take to resolve?

Contact our Customer Care Representative on 9370321219

 

How will I know my complaint is being resolved?

You can contact our Customer Care Representative on 9370321219 and they will guide you.

 

What will be our pickup process?

Contact our Customer Care Representative on 9370321219

 

I need to resend my consignment which was returned to origin due to some reason, what should I do?

Contact our Customer Care Representative on 9370321219

 

If someone wants to change the address mentioned on the consignment. How will they do that?

Contact our Customer Care Representative on 9370321219

 

If consignment is of a non-serviceable area? What should we do?

Contact our Customer Care Representative on 9370321219

 

If consignment is out of delivery area? Then what?

Contact our Customer Care Representative on 9370321219

 

If receiver receives damaged consignment, what should we do?

Contact our Customer Care Representative on 9370321219